Privacy Policy

1. Introduction

Welcome to Vaisisstant ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone assistant service, website, and related applications (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal data:

• Account Information: When you register for an account, we collect your name, email address, phone number, and password.
• Profile Information: Information you provide in your user profile, such as job title, company name, and profile picture.
• Payment Information: When you subscribe to our paid services, we collect payment details, billing address, and transaction history.
• Communication Data: Records of your interactions with our Service, including call recordings, transcripts, and messages.
• Contact Information: Information about your contacts that you provide to our Service for call management purposes.

2.2 Usage Data

We automatically collect certain information when you access or use our Service:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Log Data: Information about your use of the Service, including access times, pages viewed, and features used.
• Call Data: Information about calls made through our Service, including duration, time, date, and call status.
• Location Data: General location information derived from your IP address.

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more information on how we use these technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing and completing transactions
• Training and improving our AI voice assistant technology
• Sending administrative information, such as updates, security alerts, and support messages
• Responding to your comments, questions, and requests
• Monitoring and analyzing trends, usage, and activities in connection with our Service
• Detecting, preventing, and addressing technical issues, fraud, and illegal activities
• Personalizing your experience and providing content and features that match your profile and interests
• Sending promotional communications, such as special offers or newsletters (with your consent where required by law)

4. Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, we collect and process your personal data based on the following legal grounds:

• Contractual Necessity: To perform the contract we have with you, including providing our Service.
• Legitimate Interests: For our legitimate business interests, such as improving our Service, preventing fraud, and marketing our products.
• Compliance with Legal Obligations: To comply with applicable laws and regulations.
• Consent: With your explicit consent for specific purposes, such as sending marketing communications or processing sensitive data.

5. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Business Partners: Companies with whom we partner to offer joint promotional offers or related products and services.
• Affiliates: Our parent company, subsidiaries, and affiliates.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
• With Your Consent: To other third parties with your consent.

We do not sell your personal information to third parties for monetary consideration. However, we may share certain information with partners for advertising and analytics purposes, which may be considered a "sale" under some privacy laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations
• Applicable statute of limitations
• Resolution of disputes
• Enforcement of our agreements

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Restriction: Request restriction of processing of your personal data.
• Data Portability: Request the transfer of your personal data to another service provider.
• Objection: Object to processing of your personal data.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.

To exercise these rights, please contact us at privacy@vaisisstant.com. We may need to verify your identity before responding to your request.

9. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data to other countries, we take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable law. These safeguards include implementing Standard Contractual Clauses approved by the European Commission for transfers of personal data to our service providers and partners.

10. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ragencia
18 Rue Masséna
06000 Nice, France
contact@ragencia.com

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions or concerns about our privacy practices, you can contact our DPO at dpo@vaisisstant.com.

14. Supervisory Authority

If you are located in the European Economic Area and believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or the place of the alleged infringement.