Privacy Policy

This Privacy Policy explains how Ragencia SAS ("NeBlu", "we", "us") collects and uses personal data through the NeBlu website and the NeBlu voice-AI service, in accordance with the General Data Protection Regulation (GDPR).

Data controller

Ragencia SAS (35 Rue Pastorelli, 06000 Nice, France) is the controller of the personal data collected through this website and, for our own account and billing data, of the NeBlu service. For any question, contact us at contact@ragencia.com.

Data we collect

• Website & enquiries. Information you provide through our contact or demo-booking forms — such as your name, email address, company and message.
• Account data. If you create a NeBlu account: your email, name, organisation, and billing details.
• Voice & call data. When you (or your customers) interact with a NeBlu voice assistant, we may process the call audio, its transcript, a recording of the call (if enabled), the caller and recipient phone numbers, call metadata (duration, timestamps, outcome), and any details provided during the call — in order to operate the assistant, send summaries and notifications, and improve the service.
• Technical data. Standard data such as IP address and browser type, collected automatically for security and analytics.

How we use it

We use your data to respond to your enquiries, schedule and run demos, provide and operate the NeBlu service, send service notifications, improve our website and product, and meet our legal obligations. The legal bases are your consent, the performance of our contract with you, our legitimate interest in operating and improving our business, and steps taken at your request before entering into a contract.

Our role for call data

Where NeBlu powers a voice assistant on behalf of a business customer, that customer is the data controller for their callers' data and NeBlu acts as a processor under Art. 28 GDPR, processing call data only according to the customer's configuration. Business customers are responsible for informing their callers and for having a lawful basis. A Data Processing Agreement (DPA) is available on request.

Sharing & sub-processors

We do not sell your personal data. We share it only with service providers who help us run the website and the service — including our voice-infrastructure provider Flireo B.V. (VoiceDock), telephony carriers, and providers for speech-to-text, language processing and text-to-speech, as well as hosting (Vercel), payment processing (Stripe) and email (Resend) — under appropriate agreements, and where required by law. Some providers are located outside the EU; such transfers rely on the European Commission's Standard Contractual Clauses.

Retention

We keep your data only for as long as necessary for the purposes above. By default, call recordings and transcripts are retained for 90 days and call metadata for 2 years; billing records are kept for the legally required period. Earlier deletion can be requested at contact@ragencia.com.

Your rights

Under the GDPR you have the right to access, rectify, erase, restrict and port your data, and to object to its processing. You may also lodge a complaint with the French data-protection authority (CNIL). Callers who interacted with a customer's assistant should address their request to that business. To exercise your rights, contact contact@ragencia.com.

Cookies

This website uses only the cookies necessary for its operation and, where applicable, analytics. You can manage cookies through your browser settings.

Security

We apply appropriate technical and organisational measures, including encryption in transit and at rest, encrypted storage of credentials, and access controls.

Changes

We may update this policy from time to time. The latest version will always be available on this page.